|
 |
| FAQ |
|
- Why there is no response when I click "add
to cart"?
A: This usually happens to Windows XP SP2
users whose security setting has been set too high. Click
here to see how to solve.
- Q: Which version of Chinese
Star should I purchase?
A: Currently, the latest version of Chinese Star is Chinese
Star MP (Multi platform Edition). If your operating system
is Windows 95/98/ME/2000/XP/Server 2003, we will recommend
you to purchase Chinese Star MP, the latest version.
If your operating system is Windows NT, now the only version
which is compatible with Windows NT is Chinese Star 2000.
If your operating system is Windows 95/98/ME, you have choice
to purchase either Chinese Star 2001 or Chinese Star MP.
However, Chinese Star MP is recommended.
- Q: What is the relationship between your company
and Beijing Chinese Star Cyber Technology Limited?
A: We are the exclusive distributor in North America(including
USA and Canada) for 'Chinese Star' since 1996.
- Q: What is the advantage if I purchase the software
from your office?
A: You will get unlimited technical support during business
hours whenever you encounter a problem.
- Q: What if I am a current user, need to get a
upgrade version? Can I get a discount price?
A: Definitely! We accept orders for upgrade version from
users who purchased the previous version directly from us.
You must fax the invoice and the registration card to us,
upon approval you will get a upgrade price to save you a
lot.
- Q: What is your return policy?
A: Due to the nature of software and its ease of copying,
we can only accept software returns if it has not
been opened or it is defective. If a product is
defective, you must arrange, with our prior approval, for
its exchange within 15 days of purchase. Once the product
is deemed defective by the manufacturer and/or the authorized
licensed partner, you will be provided with a Return Merchandise
Authorization (RMA). No returns, of any type, will be accepted
without a RMA number. You may return unopened software with
original packaging for a refund, exchange or credit for
15 days after purchase. All returned software carries a
25% restocking fee. Shipping and handling costs are non-refundable.
All return shipping costs, insurance and tracking must be
prepaid.
Sun Tendy USA, Inc. reserves the right to authorize product
returns beyond 15 days from the invoice date. Please have
ready the following information when calling for a RMA
number: Customer name, invoice number, serial number and
the nature of the problem.
ALL SALES ARE FINAL. NON-DEFECTIVE PRODUCTS WHICH
HAVE BEEN OPENED ARE NON-RETURNABLE.
- Q: Is this a secure site?
A: Our online store uses SSL (Secure Sockets Layer) encryption
to protect the confidentiality of your personal information.
- Q: Do you accept Purchase Orders?
A: 1) PO's accepted upon approval. All government, military,
and schools are pre-approved 30 days net terms. 2) Purchase
orders are accepted upon approval and subject to 5% processing
fee. All hard copies of Purchase Orders must be reviewed
and verified before shipping. ** Please call 212.255.9618
for detail or Email us at info@suntendy-usa.com.
- Q: Do you accept Money order?
A: Money Orders must be in US$ and issued by an US bank.
Foreign money order costs an additional $50.00 processing
fee.
- Q: Do you accept Wire Transfer?
A: Bank wire is acceptable with $45.00 additional processing
fee (charged by our bank in additional to payer's bank).
Clients may call or email for more information.
- Q: What if my credit card payment is declined?
A: Sun Tendy USA, Inc. accepts Visa and Master Card. You
will be informed if your credit card is declined. If declined,
your order will not be sent until it is authorized. In order
for us to contact you to confirm your order and in case
of problems with your order, you must provide us your phone
number or e-mail. Any fraudulent orders made on our site
will surely be caught and forwarded to local authorities,
all IP address will be recorded on our system.
- Q: What is a site license?
A: It is a paper license for multi-users use. So if you
purchased a software license, you will not receive any physical
product.
- Q: How long can I get my order?
A: Most items are normally shipped the same business day
for order placed before 3pm EST without payment complications.
We currently ship by UPS and USPS Priority for a majority
of shipment. Our shipping charge also includes handling.
A shipping confirmation e-mail will be sent to you on the
date your package is shipped. You can track your order from
the web site.
- Q: How to use Chinese Star?
A: After your successfully installation, Chinese Star act
as regular program laid on your Program File folder(may
also have an icon on your desktop). You can simply click
Chinese Star through "Start"-->"Programs"-->"Chinese
Star"-->"Chinese Star XP"(or Chinese Star
2001), or double click Chinese Star icon if you have one.
Click here for more detail.
- Q: Is there any limitation for using Photoshop?
A: You can not use Photoshop 5.5 or lower version of Photoshop
on the platform of Windows XP/2000 English edition, you
must use its higher version, such as Photoshop 6.0/7.0,
etc. If you need to input and display traditional Chinese
onto Photoshop, you have to use specific font.
- Q: Can I open Chinese PDF files?
A: If you use Acrobat 4.X/5.X on the platforms of Windows
XP/2000 English edition, you have to add a Chinese language
supporting package. You may download this package from the
web site: http://www.adobe.com/products/acrobat/readstep2.html.
Once download and install on the system, you can open Chinese
PDF files. But you cannot open the PDF file in Chinese named
folders, you must change the folder's name into English
or numbers.
- Q: After I successfully installed Chinese Star,
only few fonts available in Chinese Star XP. Why?
A: Select 'Custom' installation rather than 'Typical'. During
the custom installation process, check "more fonts"
in the window. If you have completed the installation, insert
Chinese Star CD to CDROM and select modify Chinese Star
option and check "more fonts".
- Q: Why the tool bar in Chinese Star XP has fewer
items than previous version of Chinese Star?
A: Chinese Star XP use compact tool bar by default to save
screen space. But you can set your own tool bar style. Please
read user manual for more information.
- Q: Why there is an error message on traditional
Chinese system?
A: When you create a simplified Chinese named word file
in Chinese environment, if you open it in traditional Chinese
system, there will be an error message. It is Window's problem,
not the problem of Chinese Star XP.
- Q:How to install Languages
Setting?
- Q: What if I can not find the product I need?
A: If you need any product that we don't have, please write
to us at sales@suntendy-usa.com.
Our Sales representative will search for it and contact
with you ASAP.
- Powerword
2006 FAQ
|
|
| |
|
|
|
|
|
